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Cancellation and Refund

1. Our Commitment

Effective Date: July 19, 2025

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At MagicThreadWorks (magicthreadworks.com), we are committed to providing our customers with high-quality services, courses, and products. This policy outlines our procedures for cancellations and refunds to ensure a clear and fair process for all. This policy is an integral part of our Terms and Conditions.

2. Consultation Services

This section applies to all one-on-one or group consultation services booked through our Website.

  • Cancellation by Client:

    • More than 48 hours before the scheduled session: You may cancel your consultation for a full refund to your original payment method.

    • Within 48 hours of the scheduled session: Cancellations made within this window are not eligible for a refund. However, you may request a one-time reschedule to a new date and time, subject to availability.

    • No-Shows: If you fail to attend your scheduled session without prior notice, you will not be eligible for a refund or rescheduling.

  • Rescheduling:

    • You may request to reschedule your appointment once, provided the request is made at least 24 hours before your scheduled session time.

  • Cancellation by MagicThreadWorks:

    • In the unlikely event that we need to cancel a scheduled consultation, we will notify you as soon as possible and offer you the choice of either a full refund or rescheduling to a mutually convenient time.

3. Digital Courses

This section applies to all digital and online courses purchased from our Website.

  • 7-Day Refund Policy: We offer a 7-day money-back guarantee on our digital courses. You may request a full refund within 7 calendar days of your purchase date.

  • Eligibility for Refund: To be eligible for a refund, you must have completed no more than 25% of the total course content. Our system tracks progress, and refund requests for courses where more than 25% of the content has been accessed or downloaded will not be approved. This policy is in place to prevent abuse.

  • How to Request a Refund: To request a refund, please email us at magicthreadworks@gmail.com with your order number and the reason for your request.

  • Processing Refunds: Once your request is approved, the refund will be processed within 5-10 business days to your original method of payment. Upon refund, your access to the course will be immediately revoked.

4. Physical Products

This section applies to all physical goods (e.g., books, merchandise, craft kits) sold through our Website.

  • Order Cancellation (Before Shipment):

    • You may cancel your order for a full refund at any time before it has been shipped. Please email us immediately at magicthreadworks@gmail.com with your order number to request a cancellation. If the order has already been processed and handed over to our shipping partner, it cannot be canceled and will be treated as a return.

  • Return and Refund Policy (After Shipment):

    • 7-Day Return Window: We accept returns for physical products within 7 calendar days from the date your order is marked as "Delivered" by our shipping partner.

    • Eligibility for Return: To be eligible for a return, the product must be in its original, unused, and saleable condition with all original tags, packaging, and accessories intact.

    • Return Process:

      1. Initiate a Return: Contact us at magicthreadworks@gmail.com within the 7-day window with your order number and reason for the return.

      2. Ship the Product: Once your return is approved, you will be responsible for shipping the product back to the address we provide. The cost of return shipping is borne by the customer. We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.

      3. Inspection and Approval: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

      4. Refund Processing: If the return is approved, we will process your refund (product cost minus any original shipping charges) to your original method of payment within 5-10 business days. We will notify you via email once the refund has been initiated.

  • Damaged, Defective, or Incorrect Products:

    • We take great care in packaging our products. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

    • You must provide your order number and clear photographic evidence of the issue.

    • We will arrange for a reverse pickup of the item. Upon verification, we will offer you the choice of either a full refund or a replacement product at no additional cost to you.

5. General Terms

  • Non-Refundable Items: Certain items may be marked as "Final Sale" or "Non-Refundable" and are not eligible for cancellation or refunds. Gift cards are also non-refundable.

  • Processing Time: All refunds will be processed to the original method of payment. Please allow 5-10 business days for the refund to reflect in your account after it has been approved and initiated by us.

  • GST and Taxes: For physical products, any refunds will be processed after accounting for applicable taxes and duties as per Indian law.

6. Contact Us

To initiate any cancellation, return, or refund request, or for any questions regarding this policy, please contact our support team:

Email: magicthreadworks@gmail.com

7. Changes to This Policy

MagicThreadWorks reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

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